Information We Collect

We collect information to provide better services to our users and improve our DevOps education platform. This includes data you provide directly and information collected automatically.

Personal Information You Provide

• Contact details (name, email address, phone number)
• Educational background and professional experience
• Learning preferences and course selections
• Payment information for course enrollment
• Communication preferences and feedback

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interaction patterns)
• Technical performance data to improve our platform
• Cookie data for personalized experience

How We Use Your Data

Your personal information helps us deliver personalized DevOps education and maintain a high-quality learning environment.

Primary Uses

• Providing access to courses, materials, and learning resources
• Processing enrollments and managing your account
• Sending course updates, schedules, and important announcements
• Offering technical support and responding to inquiries
• Customizing learning paths based on your progress and preferences

Platform Improvement

• Analyzing usage patterns to enhance course content
• Identifying technical issues and performance optimization
• Developing new features based on user feedback
• Ensuring platform security and preventing fraud

We process your data based on legitimate interests, contractual necessity, or your explicit consent. You can withdraw consent at any time for non-essential processing.

Data Sharing & Third Parties

We limit data sharing to essential service providers and never sell your personal information to third parties for marketing purposes.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools for understanding user behavior
• Customer support platforms for assistance services

Legal Requirements

We may disclose information when required by Turkish law, court orders, or government regulations. This includes compliance with data protection authorities and law enforcement requests when legally mandated.

Your Privacy Rights

Under Turkish data protection law (KVKK) and international standards, you have several rights regarding your personal data.

How to Exercise Your Rights

Contact us at info@supernexon.com with your request. We'll respond within 30 days and may need to verify your identity for security purposes. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Security Measures

We take data security seriously and implement multiple layers of protection to safeguard your personal information.

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Encrypted database storage with regular security updates
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Automated backup systems with secure off-site storage

Operational Security

• Limited access to personal data on a need-to-know basis
• Employee training on data protection and security practices
• Incident response procedures for potential breaches
• Regular review and update of security policies

While we maintain industry-standard security measures, no system is completely immune to threats. We continuously monitor and improve our security posture to protect your data.

Data Retention

We keep your personal information only as long as necessary for providing services and meeting legal obligations.

Retention Periods

• Active Users: Data retained while your account remains active
• Course Records: Educational records kept for 7 years for certification purposes
• Financial Data: Payment records retained for 10 years per Turkish tax law
• Marketing Data: Deleted within 2 years if you opt out of communications
• Technical Logs: Server logs and analytics data kept for 2 years maximum

Deletion Process

When retention periods expire or you request deletion, we permanently remove your data from our active systems. Some information may persist in backup systems for up to 6 months before complete removal.

International Data Transfers

Some of our service providers may process data outside Turkey. We ensure adequate protection for all international transfers.

Transfer Safeguards

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions for transfers to countries with equivalent protection
• Additional security measures for transfers to other regions
• Regular monitoring of international partner compliance

We primarily work with service providers within the European Economic Area and countries with adequate data protection levels. Any transfers to other regions include specific contractual protections.